How to Order

How to place an Order

There are two easy ways to place an order

Online at

Ordering Online enables you to order from your own home at your own convenience. Our entire range of hair extensions, hairpieces and accessories can be viewed on our totally secure website. Browse our site to find the item you would like to purchase and simply add the item to the cart. Then follow the prompts and fill in all needed shipping and billing information then finally review and confirm your order. As soon as the order is placed a confirmation email will be sent to the email address you entered. If you don’t receive the confirmation email, you might have entered your email incorrectly or it may possibly have gone to your spam folder. If you like you can contact us on 1300 971 696 or via e-mail at for confirmation of your order.

Phone our toll free number 1300 971 696.

If you would prefer to not order on line or need more information then our friendly, helpful and trained representatives are readily available to provide any guidance you may need with relation to buying hair extensions and other related products. They can help guide you through the procedure of placing an order online or can simply take the order over the phone for you. After all we understand that not every person is comfortable in placing an order online.

As soon as the order has been placed it will usually be processed and dispatched on the same day or by the next working day if our couriers have already collected the days orders. An online tracking number will to be sent to your e-mail as soon as the order has been dispatched. If for some reason you do not receive a dispatch email with your tracking details, please check your spam folder or contact Hair Extensions Direct via

Packaging and Delivery

Hair Extensions Direct sends all parcels via a fully internet traceable delivery method. All parcels will arrive to your door in white poly bags with the sender stated as “Buy it all Online” and not Hair Extensions Direct. All Credit Card charges will also appear as “Buy it all Online”, this is done to ensure your privacy. All parcels are sent with a tax invoice or the invoice may be emailed to you.

Auspost Eparcel is the primary freight carrier for purchases inside Australia. This is a door to door service including delivery to Post Office Boxes and has full internet traceability. In such cases where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience. Australia post will require the card left by the driver and appropriate identification of the person picking up the parcel.

Depending on the location within the delivery grid, delivery within Australia normally takes approximately one to three working days.

Hair Extensions Direct uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no internet based tracking service.

An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.

Hair Extensions Direct has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.

Delivery via courier service normally takes 4 -7 working days with full traceability.


Cost of 1st Item

Additional items




New Zealand



All other Countries



* We provide free shipping within Australia for orders over AUD$150

Hair Extensions Direct has many payment options available for our clients in order to make paying for orders easy. There is sure to be a secure option that suits your needs.

Hair Extensions Direct does not store Credit Card information to ensure your security and piece of mind.

We accept the following forms of payment:

Pay Pal
Amex / JCB
Money Order
Direct Deposit