Order Status

How quickly is my order dispatced

At Hair Extensions Direct we endeavour to dispatch your order as soon as we can. Most orders placed before 3:00 pm each business day will be processed and dispatched on the same day (with some exceptions). Any orders placed after 3:00 pm, over the weekend or on a public holiday will be processed on the next working day. Orders placed after 3:00 pm on Friday will be processed on the next working day.

Hair Extensions Direct holds a large level of stock, however should an item be out of stock it will be marked so on the website and you should be aware of this when ordering. If for some reason there is a query with your order we will contact you via phone or email to clarify any points prior to processing.

Once your order has been processed and dispatched, an email will be sent to the email address you provided with a tracking number and the associated website address where you can track your order.

Domestic Delivery,

Auspost Eparcel is our primary freight carrier for purchases inside Australia. It is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)

Delivery within Australia normally takes approximately one to three working days depending on the location and within the delivery network.

International Delivery

Hair Extensions Direct uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier require a signature on delivery. If you require your parcel to be sent to a P O Box please contact us via email info@hairextensionsdirect.com.au.

Please Note: dispatching your purchase via International Postal Service can take up to 15 working days and generally has no Internet based tracking service.

Please contact us if you will need any further queries at info@hairextensionsdirect.com.au.