Shipping & Returns

Packaging and Delivery

Hair Extensions Direct ships all parcels using an Internet traceable delivery method. All parcels will arrive to your door in white poly bags with the sender stated as “Buy it all Online” and not Hair Extensions Direct. All Credit Card charges will also appear as “Buy it all Online”, this is done to ensure your privacy. All parcels are either shipped with a tax invoice or the invoice will be emailed to you.

Domestic Delivery

Auspost eparcel is the primary freight carrier for purchases within Australia. This is a door-to-door service including delivery to Post Office Boxes and has full Internet tracking. In such cases where no one is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience. When collecting a parcel from the Post Office, Australia post will require the card left by the driver and appropriate identification of the person picking up the parcel.

Depending on the location within the delivery grid, delivery within Australia normally takes approximately one to three working days

International Delivery

Hair Extensions Direct uses a Courier Service for International deliveries. This is a Door-to-Door courier service with full Internet tracking, however they do not deliver to a PO Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email  However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no Internet based tracking service.

An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.

Hair Extensions Direct has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.

Delivery via courier service normally takes 4 -7 working days with full traceability.

Shipping Costs


Cost of 1st Item

Additional items




New Zealand



All other Countries



* We provide free shipping within Australia for orders over AUD$150

Returns and Exchange Terms & Conditions

Colour selection over the Internet can be a little challenging, we realise this and attempt to make it as easy and uncomplicated as possible for our consumers to exchange or return Hair Extensions.


If you need to exchange your hair extensions, We will credit you 100% of the purchase cost of your Hair Extensions (excluding P&H). This credit will be applied to your new order and you will be contacted to discuss how you would like to us to handle any price difference.


We are happy to provide a refund if you are not 100% satisfied with the colour or quality of your Hair Extensions and can not find a suitable alternative for exchange. Refunds will incur a restocking fee which is 15% of the purchase price of the Hair Extensions or a flat fee of $25 ,which ever is the lower (refunds exclude postage charges and any payment transaction fees). The restocking fee is needed to help cover administrative and processing costs associated with returned items.

Special Orders

In case you are looking for a particular piece that you cannot find on our website, We may be able to specially order a piece for you however it may take up to three weeks depending on the manufacturer. A 30% Deposit is required initially and the balance payable when the item is ready to be dispatched.

Hair Extensions Direct will accept Returns and Exchanges for special orders, however they will incur a 30% restocking fee.



Returns / Exchanges will not be accepted with out an RA Number. Items returned without an RA Number may be returned to sender if they are not contactable or have not contacted Hair Extensions Direct to make other arrangements.

To Obtain an RA Number for a product return either email or contact Hair Extensions Direct on 1300 971 696. A Returns Authority form can be downloaded HERE.

Return / Exchange requests should be made within 3 days of taking delivery.  From there normal delivery times for returns will be allowed based on your location and return method.

Hair Extensions Direct Return & Exchange Terms and Conditions:

Hair Extensions Direct will only accept Returns for items that are still in resalable condition and meet the following terms:

  1. Items must be in Original Packaging with no Rips, Tears or Cuts to the packaging
  2. Items will not have been worn except for the purpose of determining its suitability.  Hence items should not have a worn smell e.g. Perfume, Smoke etc..
  3. Items must have all Labels still attached and all Tags included in the packaging
  4. Items must not be damaged or altered in anyway.
  5. All Accessories purchased can not be returned for exchange or refund.